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Terms and Conditions

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• Cancellation charges are as follows:

• Less than 48 hours notice: 50% charge.

• Less than 24 hours notice: 100% charge.

• Missed appointments will incur a 100% charge.

 

• Animals must be clean and dry at time of session otherwise session cannot take place and 100% charge will be incurred

 

• New bookings must provide an email address and telephone number upon booking

 

• Records including your contact information, details about your animal and a record of treatment need to be maintained by Juliet Allam Veterinary Physiotherapy. Information is securely stored and is not shared with any third parties. A brief overview of treatment will be provided to your veterinary surgeon to maintain an accurate veterinary record of your animal.

 

• Many insurance companies will reimburse costs for veterinary physiotherapy; however, you are advised to check your policy before booking an appointment.

 

• We reserve the right to cancel any appointment due to illness.

 

• You are required to notify us if your pet’s condition worsens or if your vet advises to pause or stop treatment.

 

• We reserve the right to refuse treatment to animals with a contagious condition including, but not limited to, ear, eye & skin infections, gastric upset, kennel cough, hookworm, ringworm and fleas.

 

• We reserve the right to refuse treatment to any animal we feel would endanger the therapist through nervous aggression.

 

• Juliet Allam Veterinary Physiotherapy cannot be held responsible for any injury, loss or damage to any person, pet or possession including vehicles.

 

• Whilst every care is taken during treatments, animals do so entirely at their own risk.

 

• We reserve the right to take photographs and/or video footage of your pet during sessions for our treatment records which we may also use to promote the business. If you would prefer not to have photographs/video taken of your pet for any reason, please notify us.

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​For booking and to enquire how we can help your pet please email with completed consent forms.

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